Ship Car Direct FAQ's
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How
does the entire auto transport process work? |
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Once you
submit the required paperwork, and your deposit is received by Direct Express
Auto Transport, the transport of your vehicle will be scheduled according
to the dates on your shipping order. After a truck has been assigned, you
will receive a call from the driver or the terminal to schedule the pick
up time and date. When the driver picks up your vehicle, he will do a detailed
inspection of your vehicle on the Bill of Lading. You will both sign this
form and you will receive a copy. The same Bill of Lading will be present
on delivery so you can re-inspect the car. The driver should again call
you 12 to 24 hours in advance to schedule an approximate time for delivery.
The transporter will take every precaution to deliver you vehicle without
incident; however, if damage should occur, you must report this damage upon
delivery on the Bill of Lading. It is important that you and the transport
driver sign this document. Claims cannot be processed by our insurance company
if damage is not noted at time of delivery. |
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